Welcome to www.sereneholder.com! Here, we are committed to providing high-quality products and excellent services. In order to ensure that you enjoy a pleasant shopping experience, we have formulated the following terms and conditions, please read carefully before shopping.
1. Product Quality Assurance All our ceramic incense holder bases have undergone rigorous quality inspections. If the product you received is defective or damaged, please contact our customer service team within 14 days after receiving the goods, and we will provide you with a return or exchange service.
2. Ordering and Payment Payment method: We accept a variety of payment methods (such as credit card, debit card, PayPal, etc.). You can choose the appropriate payment method at checkout.
3. Shipping and Delivery We provide you with delivery through reliable express delivery services, and the shipping fee will be determined according to the actual situation. Under normal circumstances, the delivery time for domestic orders is 6 working days. If there are special circumstances, we will notify you in time.
4. After-sales service If you have any questions or problems with the product after purchase, please feel free to contact us through the customer service contact information on the website. Our customer service team will respond to you within 48 hours.
5. Return and Exchange Policy If you are not satisfied with the incense holder you purchased, you can apply for a return or exchange within 14 days of receiving the product. The returned product must be in its original packaging and unused state. Please provide your order number and relevant information when applying.
6. Privacy Policy We attach great importance to your privacy and information security. All user information will be protected and will never be shared with third parties. Please feel free to shop.
7. Disclaimer We are not responsible for shipping delays, product shortages, etc. caused by force majeure. If this happens, you will be informed in time.
8. Modification of Terms We reserve the right to change these terms at any time, and all changes will be announced on the website and will take effect immediately. Please check this page regularly for the latest information.
9. Contact Us If you have any questions or need support, please visit our “Contact Us” page to get in touch with us.
Thank you for choosing our ceramic incense holder, we look forward to providing you with quality products and services!
