Welcome to www.sereneholder.com! To ensure you have a smooth shopping experience, we have formulated the following shipping terms, please read carefully before placing an order.
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1. Shipping Range We currently support delivery to Bulgaria and some European countries. Please confirm whether your address is within our delivery range when placing an order.
2. Processing Time All orders will be processed and shipped within 2 business days after payment is confirmed. Processing time may vary depending on order volume and inventory availability.
3. Delivery Method We work with the following major logistics companies to ensure fast and efficient delivery services:
Bulgarian Post: Provides reliable domestic and international transportation services.
Speedy: Our partner courier, providing domestic fast delivery services, usually within 6 business days.
Econt: Another trustworthy courier company, with a nationwide network coverage, providing you with convenient delivery options.
4. Shipping Calculation Shipping costs are calculated based on order weight, size and delivery address. You will see an accurate shipping estimate at checkout.
5. Shipping Tracking Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to check the status of your order in real time by visiting the official website of our logistics partner.
6. Delivery Time Domestic orders: Usually delivered within 6 working days. International orders: Depending on the destination, usually delivered within 12 working days. The specific delivery time may be delayed due to the destination country and customs processing time. 7. Undeliverable If there is a situation that cannot be delivered during the delivery process (such as incorrect recipient address, recipient absence, etc.), we will contact you to confirm the arrangement of re-delivery or cancel the order. The relevant additional costs will be borne by you.
8. Risk Transfer Once your order is shipped, all risks (such as damage, loss, etc.) will be transferred to you. Please check the package carefully. If the package is damaged during delivery, please contact our customer service team immediately.
9. Customer Service If you have any questions about the shipping terms or delivery process, please contact our customer service team through the contact information on the website, and we will be happy to help you.
Thank you for choosing our e-commerce platform and we look forward to your satisfactory shopping experience!
