RETURNS OR EXCHANGES

1. Refund Scope
We are committed to providing high-quality ceramic incense holders. If you are not satisfied with the product you purchased, or the product you received is defective or damaged, you can apply for a refund.

2. Refund Application Time
Refund applications must be made within 14 days of receiving the product. Applications after this time will not be accepted.

3. Refund Application Process
Please submit a refund application through our customer service email or website contact form and provide relevant order information (order number, purchase date, etc.).
Include photos of the purchase, receipts, or any other information you may think will help us process your application.

4. Product Condition Requirements
The product for which you are applying for a refund must be in its original packaging and unused condition. If the product has been used or damaged, the refund application may be rejected.

5. Refund Processing Time
Once your refund application is approved, we will process the refund within 2 business days. The refund will be made according to your original payment method, and the arrival time may vary depending on the bank’s processing time.

6. Shipping costs
If you apply for a refund due to product quality problems or wrong goods, the relevant shipping costs will be borne by us; if it is due to personal reasons (such as dislike, mistaken purchase, etc.), the shipping costs incurred when returning the goods will be borne by you.